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Shilppa JainSJ

Average response time: 1 hour

About Shilppa

Healthcare operations consultant with experience in EMR training, RCM workflows, AI training operations, and process documentation.

I help healthcare organizations and AI teams streamline workflows, improve onboarding processes, develop SOPs, and deliver effective virtual training programs.

My expertise includes:

IMS/Meditab EMR training
Revenue cycle management workflows
Training presentation development
SOP creation and process documentation
AI prompt evaluation and quality assurance
Operational workflow optimization

I have delivered virtual training sessions for large trainee groups, developed structured onboarding materials, and supported operational improvement initiatives across healthcare and AI-focused environments.

Open to remote consulting projects, operational support roles, training assignments, and AI workflow initiatives.
  • English

    Native or bilingual

  • Hindi

    Native or bilingual

Can work on-site
Fresno (up to 50km)

Experience

  • Micro1
    AI Trainer
    DIGITAL AND IT
    September 2025 - Today (9 months)
    Fresno, United States
    Key Responsibilities
    Trained and evaluated AI-generated outputs for quality, accuracy, consistency, and adherence to
    project guidelines.
    Performed prompt evaluation and response optimization for large language model training tasks.
    Collaborated with distributed teams to improve AI training workflows and operational efficiency.
    Supported data annotation, content review, and AI quality assurance initiatives.
    Applied healthcare and operational domain expertise to improve contextual accuracy in AI outputs.
    Key Achievements
    Consistently maintained high-quality review standards across AI training projects.
    Contributed to workflow efficiency improvements through structured feedback and documentation.
    AI Training & Prompt Evaluation
  • HealthReconConnect (HRC)
    EMR Trainer
    MEDICAL
    March 2026 - May 2026 (2 months)
    Fresno, United States
    Key Responsibilities
    Conducted structured IMS Meditab EMR training sessions for healthcare staff and operational teams.
    Developed training presentations, onboarding materials, workflow guides, and SOP documentation.
    Delivered interactive virtual training sessions for groups of 60–70 trainees.
    Facilitated live demonstrations, Q&A sessions, and trainee practice exercises.
    Supported training initiatives related to RCM workflows, billing processes, and EMR navigation.
    Coordinated with stakeholders to ensure smooth onboarding and training delivery.
    Key Achievements
    Successfully delivered multiple engaging training sessions lasting up to two hours.
    Improved trainee engagement through interactive learning techniques and workflow
    demonstrations.
    Created structured training content to support consistent onboarding experiences.
    EMR & RCM Training Virtual Training & Team Enablement SOP & Documentation Development
  • Central California Hospital and Medical Group
    Practice Management Consultant
    MEDICAL
    January 2025 - August 2025 (7 months)
    Fresno, United States
    Healthcare Practice Operations & MSO Setup Consultant (Fresno)

    Provided end-to-end consulting support for the setup and operational management of a primary care and urgent care practice within a Management Services Organization (MSO) model in Fresno.

    Scope of Work:
    Oversaw operational management of existing primary care and urgent care services, ensuring continuity, efficiency, and service quality
    Supported the setup of a new outpatient primary care and urgent care clinic under the MSO structure
    Led budget planning and vendor selection for key operational areas, including IT systems, EMR implementation, office infrastructure, and medical supplies procurement
    Managed hiring processes and workforce planning for clinical and administrative staff
    Supported Revenue Cycle Management (RCM) activities in collaboration with billing teams, ensuring smooth claims and reimbursement workflows
    Worked with EMR and billing platforms including Office Ally and Epic to support clinical and administrative operations
    Led credentialing processes for 8 physicians and nurse practitioners across multiple insurance networks and payer groups
    Key Outcome:

    Enabled efficient clinic setup and scaling of operational infrastructure while ensuring compliance, payer readiness, and streamlined revenue cycle processes.

    If you want, I can also:

    turn this into a bullet for your CV
    or
    rewrite it as a “featured project” for Malt portfolio section (more sales-focused)
    Project Management Healthcare Operations Optimization

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Education

  • IMS / Meditab EMR Training
    IMS / Meditab EMR Training
  • Meditab EMR training
    IMS
    Meditab EMR training

Certifications

  • Certified Physician Practice Manager
    AAPC
    2020
    Project Management Practice Management Revenue Cycle Mangement Stakeholder Management

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