Description

I am a Luxury Hospitality & Customer Experience Specialist with 3+ years of experience in five-star hotels, boutique properties, and premium lifestyle brands in Paris, like Printemps. Skilled in guest relations, sales, and operations, I have delivered exceptional service for VIP clients, HNWIs, and international travelers, consistently achieving 95%+ satisfaction rates. My expertise spans PMS/CRM systems, upselling strategies, and bespoke customer experiences, with proven success in boosting revenue and strengthening client loyalty. Fluent in English, Hindi, and conversational French, I bring a multicultural approach to creating seamless, high-end customer journeys.

Industry field of expertise

Languages

English
Native or bilingual
French
Conversational
Hindi
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Cour Des Vosges*****
Guest Relations Specialist
HOSPITALITY
December 2024 - Today (1 year and 6 months)
Paris, France
• Coordinated luxury travel logistics and daily operations for VIP guests, ensuring seamless itinerary execution and personalized experiences.
• Maintained close relationships with elite clientele and suppliers to deliver bespoke, high-touch services.
• Supported team in designing tailor-made guest experiences, achieving 95%+ satisfaction rate.
Management d'équipe Team Leadership Business development Customer Loyalty/ Retention Satisfaction client
Luxury Bakery and Dining
brand Sales and Polyvalent Team member
RESTAURANTS AND FOOD SERVICE
July 2024 - October 2024 (3 months)
Paris, France
As a Sales & Guest Experience Specialist at Dalloyau Paris , one of France's most iconic luxury bakery and dining brands, I developed a strong foundation in customer engagement, sales strategy, and high-end service delivery within a fast-paced, premium environment.

In this role, I successfully combined sales performance with exceptional guest relations , driving a 20% increase in conversion rates through personalized recommendations and innovative upselling techniques. I worked across multiple functions—sales floor, customer service, and team coordination—gaining versatile expertise that allowed me to adapt quickly to different operational needs while ensuring a consistently high standard of service.

I specialized in building relationships with both local and international clients , tailoring interactions to meet the expectations of diverse customers, from everyday luxury seekers to VIP clients. By understanding individual preferences and anticipating needs, I was able to enhance customer satisfaction, loyalty, and repeat business.

Collaboration played a key role in my success at Dalloyau. I supported and trained new team members, shared best practices, and worked closely with management to refine service processes. This experience deepened my ability to work in cross-functional teams while remaining detail-oriented and client-focused.

Today, I bring these skills into my freelance work, offering expertise in luxury sales, client relations, and customer experience strategy . Whether supporting a boutique, hospitality brand, or lifestyle service, I aim to deliver measurable results, enhanced customer journeys, and the refined touch of Parisian luxury service .
Management d'équipe Strategic Consulting Business development Team Leadership Customer Journey
citizenM****
Brand Ambassador
HOSPITALITY
August 2023 - February 2024 (6 months)
Paris, France
• Delivered high-quality customer service to 100+ daily guests, driving a 90% satisfaction rate through personalized recommendations and adherence to HACCP hygiene standards. Boosted beverage sales by 10% by promoting signature offerings and service efficiency, reinforcing citizenM's reputation for modern, guest-centric hospitality.
Project Management (PMO) Change Management Business development Team Leadership Customer Experience