About Soufiane
Global Transformation & Operational Governance Leader with 20 years of experience across Finance, Operations, Customer Advocacy, and Supply Chain, spanning Europe, Africa, Asia, and North America. Trusted partner to executive and board-level leadership for aligning operational spend with strategic priorities, embedding AI/ML-enabled automation, and converting fragmented workflows into resilient, measurable systems.
Delivered hundreds of millions in cash acceleration, cost savings, and productivity gains through the S|B Engine a framework built on precision governance, proactive reinvention, and inclusive leadership. Known for the rare ability to move from ground-level operations to C-suite architecture, bridging execution depth with strategic foresight.
Arabic
Native or bilingual
French
Native or bilingual
English
Fluent
German
Basic
Can work on-site
Frankfurt am Main (up to 50km)
Experience
- Soufiane BoudarrajaPrincipal StrategistCONSULTING AND AUDITSSeptember 2024 - Today (1 year and 9 months)Frankfurt, GermanyIndependent consulting practice delivering proactive reinvention to COOs, CFOs, and General Managers. Designs and embeds the systems, governance, and leadership behaviors that make organizational transformation repeatable and measurable.• Business Reinvention & Operational Excellence: Redesigning workflows, eliminating inefficiencies, and creating scalable, future-proof operating models through the Proactive Reinvention Method (PRM).• Leadership & Talent Growth: Equipping senior leaders with future-ready strategies and governance frameworks that prevent talent flight and build organizational resilience.• Strategy to Execution: Translating bold organizational visions into structured execution plans with embedded KPI governance & accountability loops.• Diversity as a Market Advantage: Embedding inclusive leadership as a proven business growth accelerator and driver of 14% EBITDA uplift.Thought Leadership & Speaking: Publishing Insights to Lead (blog) and hosting The Unspoken Truths (podcast) to democratize operational excellence knowledge for the next generation of leaders.
- Dell TechnologiesChief of Staff and Regional Transformation LeaderCONSULTING AND AUDITSMay 2021 - September 2024 (3 years and 4 months)Frankfurt, GermanyDirected cross-regional transformation across Finance, Customer Experience, and Supply Chain for a €14 billion global organization. Served as trusted partner to executive leadership, accountable for Opex/AOP governance, workforce and capacity planning, risk and compliance oversight, and embedding automation and AI/ML into enterprise operations at scale.• $276M+ cash acceleration delivered in a single quarter by standardizing Order-to-Cash processes and Unbilled revenue balance governance, improving DSO by 1.3 days.• 84,000+ staff hours saved and $4M+ in cost savings achieved by scaling automation across O2C domains via Microsoft Power Platform (Power Automate, Power BI, Power Apps).• AI/ML order management launched in North America, exceeding yield targets by 80% and significantly reducing manual intervention across order processing workflows.• Opex/AOP governance directed across multiple regions, aligning operational spend with annual priorities and enforcing performance-driven resourcing and capacity planning.• Disclosures Review Committee planning, inputs, and playbooks elevated to secure strong alignment with executive and board-level expectations.• Business Continuity & Resilience Planning (BCRP) embedded across operations, sustaining performance under disruption and establishing enterprise-wide risk response protocols.Enterprise risk & compliance controls strengthened across Sales Tax, litigation, bankruptcy, unclaimed property, inter-company, and EFT adoption.
- Dell TechnologiesGlobal Process Engineering & Customer Advocacy LeaderCONSULTING AND AUDITSMay 2017 - May 2021 (4 years)Casablanca, MoroccoEstablished advanced customer experience and operational transformation across regions, driving predictive analytics, governance, and structural redesign while supporting multi-billion-dollar revenue operations across the global enterprise.• $100M+ in cost savings delivered and project manager capacity improved by 30% through process redesign and quality assurance practices.• $1.9B revenue operations supported while reducing reactive support demand to 8%, surpassing the 10% target through Lean methodologies.• Predictive analytics & ML partnership led to anticipate process failures and recommend next-best actions, embedding proactive operational intelligence into customer management workflows.• Real-time governance and process frameworks instituted to embed accountability and structured decision-making across global operations.Organizational redesign directed to elevate talent and transition operations to shared services center while navigating complex EMEA Labor laws and works council regulations.
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Education
- #IAmRemarkable Certified FacilitatorRmrkblty.org2022#IAmRemarkable Certified Facilitator
- Global Business Services Rotation ProgramDell Technologies2018Global Business Services Rotation Program