About Stephen
Accomplished Transformation Portfolio Director with over 25 years of experience leading complex change programmes across the public and private sectors. Proven success in delivering strategic outcomes through technology-enabled transformation, operational assurance, and stakeholder engagement at C-suite level.
Seeking a senior executive role to drive enterprise-wide transformation, leveraging deep expertise in digital innovation, governance, financial and service optimisation. Recognised for saving over £500m in delivery costs and leading award-winning programmes including TfL’s ULEZ expansion and AI-driven Silvertown and Blackwall Tunnel User Charging
English
Native or bilingual
Can work on-site
Bournemouth (up to 50km)
Experience
- CapitaTransformation Portfolio Change and Assurance DirectorPUBLIC SECTORMarch 2017 - Today (9 years and 3 months)Bournemouth, United Kingdom• Directed multi-programme transformation portfolio including TfL, NHS England, MoD, and BBC.• Designed and implemented Capita’s enterprise-wide programme delivery assurance methodology.• Established and led Learning Academy training 2500+ professionals in P3M and Architecture.• Built cross-divisional practice communities to enhance delivery capability and collaboration.• Successfully turned around 10+ critical major client transformation programmes improving client satisfaction, delivery timelines, costs and solution quality.• Transitioned complex technology solutions from on-premise to cloud hosting.• Instrumental in the innovative adoption of Generative and Agentic Artificial Intelligence solutions.Key Clients• Transport for London (T-Charge, ULEZ, ULEX - Cloud Service Re-Platforming, LW-ULEZ, Tunnels User Charging)• Ministry of Justice (Electronic Monitoring Service Transformation)• Co-Op (Outsourced Mortgage Operations), Prudential (Insurance Back and Front Office Outsourcing)• Tesco Bank (Mortgage Business Process Outsourcing)• Ministry of Defence (Defence, Fire and Rescue Programme, Selborne Navy Training, RPP Army Recruitment)• BBC TV Licensing (P2020 Over 75s Licence Programme)• NHS England (Primary Care Support England Digital Transformation Programme)• The Pensions Regulator (Cloud Service Re-Platforming)• Department for Education (Standards Testing Agency SATS Transition and Management Programme)• IAG / British Airways (Contact Centre Transformation)• Mobilcom Debitel (B2C Digital Transformation)• Southampton County Council (B2C Service / Digital Transformation)• Gas Safe Register (Re-platforming legacy B2C services)
- AtkinsTechnical Excellence Delivery DirectorPUBLIC SECTORMay 2013 - February 2017 (3 years and 9 months)Bournemouth, United Kingdom• Led technical excellence across engineering and consulting teams (1500+ staff) in Transport, Aerospace, Defence, Security & Technology.• Managed a diverse team delivering ICT advisory and implementation services to public and private infrastructure and transport sector clients.• Developed and rolled out Atkins’ digital strategy to improve project delivery through innovative technologies.• Oversaw technical growth, including performance management, graduate programmes, methodology development, and strategic partnerships.• Directed and expanded the UK Strategic Technology Consulting practice (300+ staff), generating £40m+ annual revenue.• Secured multiple multi-million-pound contracts through active business development and client engagement.• Delivered transformation programmes from strategy to implementation, including agile and waterfall solutions, procurement, and ICT services across UK and international markets.Key Clients• Ministry of Defence (Niteworks Strategic Defence as a Platform, MORPHEUS programme for tactical communications)• Heathrow Airport Limited (ICT Operating Model Design, Control Systems Strategy)• Highways England (CHARM Complex Technology Procurement)• HS2 (BIM Implementation)• Transport for London (Surface Intelligent Transport Systems SITS and Asset Management Information System Strategy)• Network Rail (Digital Railway)• DEFRA (Rural Payments Agency).
- PricewaterhouseCoopersLLPHead of Architecture - ConsultingPUBLIC SECTOROctober 1998 - April 2013 (14 years and 6 months)Bournemouth, United Kingdom• Delivered a range of advisory consultancy engagements from technology enabled transformations, business and technology strategies, target operating models and commercial procurements.• Delivered international tax system architecture and implementations for IMF, World Bank, and national governments.• Architecture & Strategy Lead (200+FTEs): Leadership of the Architecture Consulting service delivery team including the capability development and performance management across all architecture domains (Business, Information, Application, Infrastructure, Integration and Security).Key Clients• Universal Business Media (Architecture Function Development)• International Airline Group (IAG) (GBS Transformation Programme)• Transport for London (Enterprise Architecture and Resilience)• Alcatel Lucent (Enterprise Architecture and Strategy)• National Police Improvement Agency (NPIA) (Information Systems Improvement Strategy)• DWP (Personal Accounts Delivery Authority)• BP (Single Legal Entity Operating Model)• British Airways (Consolidated Shared Service Operating Model)• Learning Skills Council (Education Maintenance Award Solution Assurance)• International Monetary Fund (International Tax System, Azerbaijan State Customs Committee)• DFID (Rwanda VAT Implementation, Maharashtra VAT Implementation, Albania Tax Directorate, Montenegro Public Revenue Directorate)• World Bank (The Gambia Integrated Tax Solution)• UAE Customs and Excise (VAT Implementation)• Mauritius Ministry of Finance (Revenue Authority)• UK Duty Management Solution (30+ clients including Next and ASDA).
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Education
- (VAT
- BScBSc