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Suki ThandalST

Suki Thandal

Strategic & Operations management

€350/day
Birmingham, GB
8-15 years

Average response time: 1 hour

About Suki

I am an accomplished and innovative senior manager with over 14 years management and delivery experience of government funded training and employment programmes delivered through various sectors including the third sector, public and private sectors. I am Prince2 qualified and have extensive experience in strategic management; project start- up, operational management, performance management, partnership management and change/transformation and supply chain management across national employment, education, health and criminal justice sectors.

Managing multiple teams/contracts has become second nature. I have enjoyed taking responsibility for the contract performance/sales targets, including sub-contractors, partners, health & safety, quality assessments, budgets, expenditure, P&L’s etc and substance therein. I have learned a lot over the years but most importantly I feel my experience and various roles have contributed to creating a genuine passion and drive for collaborative working with and alongside a diverse range of partners, colleagues and stakeholders.

I hold a strong creative, solution focussed attitude which has proved invaluable over the years when communication and partnership building were key factors in determining the success of any task at any given time. I am a self-starter who excels in fast paced, results driven environments, with a proven track record of business transformation, performance improvement, exceeding targets, developing business opportunities and successful strategic management. I operate with high integrity, passion, energy and enthusiasm for the business, its values, products and services and hope to be able to demonstrate my organised, structured and methodical approach in my next venture.
  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • AVision
    Business Transformation/Operations Manager
    PUBLIC SECTOR
    May 2021 - Today (5 years)
    Birmingham, United Kingdom
    • Working on various contracts supporting organisations with structural and staff changes, performance management as well as project start up and delivery support.
    • Supporting organisations with business road mapping and forward planning to aid business growth and development whilst simultaneously assisting in the process of achieving business objectives in a timely manner.
    • Currently leading on designing and implementing a new CRM system for the organisation to ensure each projects data is received, recorded, monitored and analysed securely, accurately and confidentially.
    • HR support: I am experienced in supporting with recruitment, on-boarding, induction processes, TUPE’s, redundancy, performance improvement, suspensions, disciplinary’s, dismissals as well as organising and heading up internal recruitment drives.
    Business transformation business change Strategic planning strategic management Partnerships Supply chain performance management
  • Citizens Advice
    Advice Services Manager
    PUBLIC SECTOR
    November 2019 - January 2021 (1 year and 2 months)
    • Strategic and high-level operational management responsibility for all aspects of the day-to-day operational running of the advice and guidance services within the organisation
    • Line management of Service Delivery Managers across the organisation
    • Working closely with the Chief Executive to ensure the organisation operates in line with all legislative and statutory requirements including those identified in our membership agreement with national Citizens Advice
    • Joint responsibility with 4 other senior managers for all 5 Performance Quality Framework (PQF) areas: Client experience, Quality of Advice, People Management, Leadership, Financial health.
    • Independently devised a quality framework which would not only highlight the level of quality we were offering our clients but would also be incorporated into the staff appraisals process and form a vital part in identifying capability, strengths and areas of development for any given staff member.
    Quality & Compliance Staff development service delivery performance management strategic management

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Education

  • BA Hons Human Services
    Nottingham Trent University
    2006
    Modules completed; Counselling Skills; Policy and Management; Social Care; Criminal Justice; Advice and Guidance; Interpersonal Skills; Community Studies

Certifications

  • Prince 2 Project Management
    AXELOS
    2013
    Project Management

Skill set (25)

Categories