About Suki
English
Native or bilingual
Experience
- AVisionBusiness Transformation/Operations ManagerPUBLIC SECTORMay 2021 - Today (5 years)Birmingham, United Kingdom• Working on various contracts supporting organisations with structural and staff changes, performance management as well as project start up and delivery support.• Supporting organisations with business road mapping and forward planning to aid business growth and development whilst simultaneously assisting in the process of achieving business objectives in a timely manner.• Currently leading on designing and implementing a new CRM system for the organisation to ensure each projects data is received, recorded, monitored and analysed securely, accurately and confidentially.• HR support: I am experienced in supporting with recruitment, on-boarding, induction processes, TUPE’s, redundancy, performance improvement, suspensions, disciplinary’s, dismissals as well as organising and heading up internal recruitment drives.
- Citizens AdviceAdvice Services ManagerPUBLIC SECTORNovember 2019 - January 2021 (1 year and 2 months)• Strategic and high-level operational management responsibility for all aspects of the day-to-day operational running of the advice and guidance services within the organisation• Line management of Service Delivery Managers across the organisation• Working closely with the Chief Executive to ensure the organisation operates in line with all legislative and statutory requirements including those identified in our membership agreement with national Citizens Advice• Joint responsibility with 4 other senior managers for all 5 Performance Quality Framework (PQF) areas: Client experience, Quality of Advice, People Management, Leadership, Financial health.• Independently devised a quality framework which would not only highlight the level of quality we were offering our clients but would also be incorporated into the staff appraisals process and form a vital part in identifying capability, strengths and areas of development for any given staff member.
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Education
- BA Hons Human ServicesNottingham Trent University2006Modules completed; Counselling Skills; Policy and Management; Social Care; Criminal Justice; Advice and Guidance; Interpersonal Skills; Community Studies
Certifications
- Prince 2 Project ManagementAXELOS2013