About Summaya
🌍🚀 Experienced Account Manager, Sales & Customer Success specialist here! 👋 I thrive in fast-paced startup environments across multiple regions, bringing my expertise in building partnerships, retaining key accounts, and boosting profit channels. 📈 My focus? Client satisfaction and issue resolution! 💪 With a knack for growing networks, influencing decision-makers, and crafting winning strategies, I've consistently achieved success in competitive markets. 🏆
English
Native or bilingual
Urdu
Native or bilingual
Hindi
Fluent
Remote only
Primarily works remotely
Experience
- GrowdashCustomer Success ManagerFebruary 2023 - Today (3 years and 4 months)Dubai, United Arab Emirates-Maintained a consistent 90% customer satisfaction (CSAT) score by providing exceptional service and resolving client concerns efficiently.-Achieved a remarkable 6x return on ad spend for the portfolio through strategic analysis and optimization.-Developed and executed a highly effective onboarding structure for new businesses, resulting in improved integration and accelerated productivity.-Successfully maintained an impressively low churn rate between 0-2% each month, ensuring high customer retention and loyalty.-Led monthly and quarterly business reviews with key accounts, analyzing performance metrics.
- TalabatSales ExecutiveJanuary 2022 - January 2023 (1 year)United Arab Emirates-Achieved an impressive 35% conversion rate by successfully engaging new leads and converting them into active accounts.-Maintained records of prospecting activities using Salesforce, ensuring accurate and up-to-date information for effective sales management.-Consistently surpassed sales goals, resulting in an impressive 46% increase in the portfolio of active accounts, driving substantial revenue growth.-Orchestrated seamless coordination with the logistics team to expedite partner activations on the app, reducing the activation period to an impressive 2 days.
- FoodpandaAccount ManagerMarch 2021 - January 2022 (10 months)Islamabad, Pakistan-Handled portfolio of 80+ Brands, 110+ accounts.-Grew the GMV my of portfolio by 110%.-Generated 2nd highest (4.5%) Non-Commission Revenue against the total GMV at national level.-Successfully re-activated more than 20% of lost/inactive account in the north region by approaching and pitching them again.
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Education
- Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support ServicesCOMSATS University Islamabad2020Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services