Description

Operations and Supply Chain professional with 6 years of experience in telecom and enterprise order management. Skilled in client coordination, logistics, process optimization, workflow management, and error resolution. Currently pursuing MSc in Global Supply Chain Management, with strong interest in AI-driven automation and improving business operations efficiency.

Industry field of expertise

Languages

English
Native or bilingual
French
Basic

Workplace preferences

Remote only

Primarily works remotely

HCL Tech
Senior Analyst (Lifecycle Implementation Manager)
July 2024 - September 2025 (1 year and 1 month)
New Delhi, India
• • Acted as Lifecycle Implementation Manager for enterprise clients, ensuring seamless order management and fulfilment.
• • Submit verified orders and check the availability of Customer Premise Equipment (CPE) in inventory to ensure fulfilment.
• • Oversee multiple orders associated with large enterprise accounts, conducting weekly client calls to provide status updates and manage potential escalations proactively.
• • Liaise with provisioning teams, local carriers, and telecom providers to track order progress, resolve delays, and ensure service is activated per client requirements.
• • Ensure effective communication with enterprise clients, maintaining service quality and delivering orders on schedule to meet customer satisfaction.
Microsoft Excel Python
BT Global Business Services Pvt. Ltd.
Customer Service SupportAdvisor
October 2021 - February 2024 (2 years and 4 months)
Gurugram, India
• • Performed the role of an Order to Cash Functional Consultant keeping track of all order requirements, status and delivery guidelines.
• • Analyzing and resolving the error raised in change request and defect in the form of tickets.
• • Effectively helping and supporting the new Team members.
• • Ideas and Innovation.
Python Node.js Microsoft Power BI SAP CRM
Wipro
Associate
September 2020 - September 2021 (1 year)
New Delhi, India
• • Managed Inbound, Outbound Calls and E-mails in a timely and effective manner.
• • Respond to all live customer queries immediately related to their accounts.
• • Provide accounts with seniors and professional service, support and constant follow up on the operational issues.
• • Created frequent reviews and reports with sales and financial data.
SAP CRM SAAS Microsoft Power BI