Description

A strategic thinker with deep expertise in customer experience, strategy, and management within the hospitality and lifestyle industries, I approach challenges with a blend of analytical thinking and genuine empathy.

Inspired by strong brand identities and their impact, I am driven to grow through every project I take on.

I am a host at heart, with a purpose to create meaningful and memorable experiences whether at work or in life.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Hamburg (up to 50km)

Bellz Hospitality
Independent Hospitality Strategist
January 2025 - Today (1 year and 5 months)
Hamburg, Germany
Full-service support for boutique accommodations and lifestyle businesses. Leading brand development for early-stage and evolving businesses, aligning stakeholders engagement, messaging and brand experience across all touchpoints.
Customer Journey Strategic planning Hospitality Management Marketing Business analysis
ISLA
Pod Hotel Manager
June 2019 - September 2023 (4 years and 3 months)
• • Managing daily operations of the hotel
• • Business development and collaborations with local businesses to improve offerings and services of the hotel
• • Managing the reception and cleaning staff
• • Service and customer care to international hotel guests
• • Optimization of pricing, marketing strategies and brand awareness on various OTAs and digital environments
• • Social Media supervision and concept building
Hospitality Management customer success Team management Design Thinking
Soho House & Co
Founding House Team Member & Floor Manager
July 2021 - December 2021 (5 months)
Establishing service standards and operational guidelines for an exclusive members' club.
Team leading of daily club floor service.
Team management Project Management Customer Journey Design Thinking