Description

Senior Operations & Project Administrator | Back-Office Specialist

I specialize in the structural maintenance and administrative coordination that allows professional services firms and SMEs to operate with precision. With over a decade of experience within "Big Four" management consulting (Deloitte) and "Silver Circle" law firms (Herbert Smith Freehills), I bring a disciplined, corporate-standard rigor to the fractional market.

I help founders and partners move from administrative friction to a steady-state environment by building the frameworks that protect their reputation and bottom line.

How I solve back-office challenges for my clients:

Governance & Board Support: I implement formal governance frameworks to ensure businesses can meet their legal duties effectively.

Information Architecture: I migrate scattered communications into secure, centralized SharePoint environments to ensure data security, GDPR compliance, and professional continuity.

Engagement & Financial Administration: I manage the administrative lifecycle of legal and consulting engagements.

Compliance & Risk Management: I execute critical onboarding workflows, including KYC (Know Your Customer) procedures, in strict accordance with corporate and regulatory policies.

Financial Gatekeeping: I provide accurate oversight of project financials and working capital.

Professional Goal:

My goal is to act as a long-term partner for businesses that require high-level operational support without the need for a full-time, in-office presence. I operate through my own Limited Company, providing the autonomy, discretion, and reliability expected at the highest levels of professional services.

Industry field of expertise

Languages

English
Native or bilingual
Portuguese
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Charlotte House RTM – The Old Gas Works
Fractional Operations & Governance Lead
REAL ESTATE
January 2026 - Today (5 months)
United Kingdom
- Designing and implementing a formal governance framework.
- In the process of migrating all board communications to a centralized SharePoint environment to ensure data security, GDPR compliance, and professional continuity.
- Professionalized board operations by creating standardized "Roles and Responsibilities" manuals, ensuring every director has the clarity and support needed to carry out their legal duties effectively.
- Creating the Code of Conduct Guide.
- Built the RTM's operational processes from the ground up, including enforcing formal meeting protocols (AGMs), and ensuring robust minute-taking and action-tracking.
- Providing strategic oversight of the third-party estate management firm, ensuring the establishment of ring-fenced trust accounts for reserve funds and communal heating costs to protect leaseholder assets.
- Currently leading the research for implementation of a dual-authorization (two-factor) approval process for all financial disbursements to enhance internal controls and transparency.
- Playing a key role in complex negotiations with the prior estate management firm to resolve outstanding legal matters and secure the successful transfer of service charge and heating cash and estate documentation.
Data Governance Microsoft Sharepoint Negotiation RTM Real estate
Herbert Smith Freehills
Practice and Operations Manager
LEGAL
May 2017 - March 2019 (1 year and 10 months)
Riyadh Saudi Arabia
- Responsible for the day-to-day operations and administrative management for the Riyadh office of a major international law firm, supporting the Managing Partner across reporting, compliance, and practice management.
- Prepared, collated and analysed financial reports on engagement financials, billing, and working capital.
- Converted scopes of work into formal engagement letters and managed the allocation of solicitor hours to specific client codes for accurate billing.
- Acted as main liaison with the regional headquarters to ensure operational alignment and compliance.
- Contributed to change management initiatives including implementation of new policies, systems, and process efficiencies.
- Played a key role in client-focused activity, including the preparation of proposals, presentations, engagement letters, project financials and business development materials.
- Maintained complex Excel-based trackers to monitor practice management metrics and engagement financials.
administrative support Microsoft Excel Change Management Business analysis Microsoft Powerpoint
Flash Entertainment
Operations, Projects Support and Personal Assistant to Vice President
ENTERTAINMENT AND LEISURE
February 2014 - August 2016 (2 years and 6 months)
Abu Dhabi - United Arab Emirates
- Provided operational and project coordination support to the Vice President of Projects within a government-owned organisation.
- Acted as liaison between leadership, departments, and government stakeholders.
- Created and maintained financial, statistical, and management information reports to support oversight, planning, and decision-making.
- Assisted with financial forecasting and pipeline planning through analysis of project and data.
- Supported the preparation of proposals, contract documentation, and senior-level presentations. Coordinated multiple concurrent projects, supporting delivery timelines, internal coordination, and stakeholder engagement.
Financial Reporting