About Tom
French
Native or bilingual
English
Fluent
German
Basic
Experience
- Taurus SASRE / Solutions EngineerJune 2023 - April 2025 (1 year and 10 months)Lausanne, Switzerland• - Run managed services production environment by monitoring availability and taking a holistic view of system health• - Provide primary operational support and engineering for internal and external clients under managed services• - Provide ongoing support of existing environments such as incidents management, code upgrades, health checks and optimization projects. This may also include assisting our partner support organizations with break/fix assistance in severe escalation situations.• - Provide advice and support to clients' teams during integration (via API, middlewares, etc.)• - Work closely with members of the engineering teams to quickly resolve any client issues and constantly drive customer satisfaction post-sales.• - Document all aspects of the service engagement including technical notes, time spent on projects and the status of the project.• - Organize and improve technical and user documentation for clients
- EvoLink SASecurity ConsultantDecember 2021 - May 2023 (1 year and 5 months)Daillens, VD, SwitzerlandBringing technical knowledge with a background in software to improve our clients' security solutions.
- Swatch GroupSite Reliability EngineerSeptember 2021 - November 2021 (2 months)Bussigny-près-Lausanne, VD, SwitzerlandManaging the infrastructure and deployment of all the websites for the clients of the Swatch Group.Supporting the technical team of the clients of the Swatch Group to integrate and create the correct architecture for their project.
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Education
- Exoscale 102 - Certified Solution ArchitectExoscale 102 - Certified Solution Architect
- CFCEcole des métiers techniques2012CFC
Certifications
- Exoscale Certified Solution ArchitectExoscale2026