Description

I support founders and growing businesses with operations, admin and day-to-day execution.

With 6+ years’ experience providing high-level operational support, I help bring structure to fast-moving environments, from inbox and process management to stakeholder and property coordination.

If your business feels disorganised or overstretched, I help put the right systems in place so things run smoothly.

I’m a dependable and detail-oriented professional who enjoys helping clients get quality results through clear communication, practical thinking, and a strong focus on delivery. I take pride in being organised, adaptable, and easy to work with, and I always aim to make the process smooth and straightforward from start to finish.

I work well independently and within a team, and I’m comfortable adjusting to different project needs, timelines, and priorities. My approach is built around understanding what the client needs, staying responsive throughout the project, and producing work that is thoughtful, reliable, and adds real value.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CCG
Contractor – Senior Operations Manager
REAL ESTATE
August 2021 - August 2025 (4 years)
London, United Kingdom
I helped businesses with operational and transformation management by developing and executing strategies that enhance performance, streamline operations, and support organisational growth. I worked closely with cross-functional teams to identify areas for improvement, manage complex change initiatives, and ensure seamless delivery of business objectives.
• • Delivered operational and transformation projects across multiple organisations, improving efficiency and business performance.
• • Led cross-functional initiatives spanning operations, systems, and process optimisation.
• • Implemented workflow improvements and automation, increasing productivity by 20%.
• • Managed CRM transformation projects, including full system migration with zero data loss.
• • Oversaw vendor relationships, procurement processes, and operational delivery across departments.
• • Built and implemented governance, risk, and compliance frameworks.
• • Partnered with senior stakeholders to align operational delivery with business objectives.
Operational Management Change Management
(Elite ServiceNow Partner)
Business & Sales Operations Manager
January 2021 - August 2021 (7 months)
• • Supported business operations across sales, marketing, and project teams.
• • Improved operational processes to enhance efficiency and client experience.
• • Managed reporting, forecasting, and performance tracking.
• • Collaborated across teams to streamline workflows and improve service delivery.
Berkeley Group
Customer Relationship Manager
March 2018 - December 2020 (2 years and 9 months)
• • Coordinated technical, build, and customer care teams to deliver projects on time and within scope.
• • Improved internal processes and reporting to increase efficiency and visibility.
• • Produced risk and performance reports supporting executive decision-making.
• • Onboarded and trained staff to strengthen capability and reduce ramp-up time.

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Managing Information Systems
TechTalent Cyber Academy
2021
Managing Information Systems
Agile Foundation Project Management
Westminster University
2020
Agile Foundation Project Management

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Trechana M.

Virtual Assistance

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