Description

Project Manager specialising in IT implementation projects, from tender process through to go-live and beyond. Strategic thinker, excellent communicator, and highly skilled in stakeholder management. Bilingual in English and French, and adaptable across industries.

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

National Bank of Canada Global Finance (NBCGF)
Senior Business Services Manager
DIGITAL AND IT
September 2021 - July 2024 (2 years and 10 months)
Senior Business Services Manager with primary responsibility for Outsourcing, Business Processes, Business Continuity and Disaster Recovery, Technology Risk Assessment, and Digital Excellence, reporting to CIO.
• Ongoing determination and capture of business processes within the business for the purposes of management of outsourcing oversight and governance;
• Working with key business stakeholders on the drafting and oversight of Service Level Agreements with our Outsource partners; subsequent oversight, management, monitoring, and annual review.
• Supporting the CIO and the Board with the provision of detailed and timely reporting on the status of Outsourcing across the organisation and across the Outsourcing Life Cycle;
• Development of a robust digital strategy in line with current and future regulatory obligations;
• Developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external stakeholders to ensure systems provided meet the long-term business strategies;
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid;
• Lead out on the project management of small to medium size projects for the CIO function when required.
Project Management Change Management Digital Transformation
ITER France (for CubeMatch Ireland Ltd.):
Project Manager – E-Procurement implementation
June 2020 - September 2021 (1 year and 3 months)
Project manager for e-procurement system selection and implementation from RFP to Go-Live, for international thermonuclear fusion project, effecting transformation from 100% paper to 100% digital process.
• Set governance parameters, creation of project terms of reference, creation and implementation of project plan, project schedule, risk management plan and risk matrix, communications plan, change management plan, test plan, training plan;
• Close management of multiple international and multi-cultural internal and external stakeholders, using influence and communications to ensure buy-in and support from all levels of the organisation;
• In-depth analysis of complex business processes to ensure successful replication, compliance with public procurement rules and full audit trail within the software;
• Test phase management, tester identification, test scheduling, defect tracking & resolution;
• Regular status reporting to weekly steering committee, bi-weekly department briefing and additional governance boards and management sub-committees.
Bank of Ireland (for CubeMatch Ireland Ltd.)
Project Manager - Incident Management
December 2019 - June 2020 (6 months)
Post-go-live incident management support on major digital upgrade project; managing incident identification, assessment, and resolution to very strict deadlines, from staff pilot to full customer base.
• Incident triage and prioritisation, working closely with impacted business units;
• Responsible for cross-functional communication; reporting, and full audit trail;
• Member of post go-live 24/7 support team for major incidents.