Description

Experienced ServiceNow consulting and program leader with 11+ years of experience working with global teams, senior

leaders, and cross-functional partners. Strong background in strategy, change management, data-driven

decision making, and stakeholder engagement. Known for building trust, coaching teams, and delivering

programs that improve organizational effectiveness in complex, global environments

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Carl Zeiss AG,
ServiceNow Product Owner
August 2024 - Today (1 year and 10 months)
Munich, Germany
• • Lead platform strategy and long-term planning by aligning business needs, compliance requirements, and global priorities.
• • Advise senior leaders using clear data, insights, and recommendations to support decision-making.
• • Work closely with cross-functional teams (IT, security, data, audit) to deliver scalable and well-governed solutions.
• • Manage change by planning major releases and upgrades, ensuring smooth adoption across teams.
• • Partner with risk and audit leaders to implement solutions that support regulatory and organizational standards.
• • Coach and guide team members to improve collaboration, accountability, and delivery quality.
Giesecke and Devrient,
Process Expert
November 2023 - June 2024 (7 months)
Munich, Germany
• • Delivered ITSM optimization strategy through executive-level partnership, linking tool performance with enterprise KPIs.
• • Produced data-driven insights and dashboards enabling operational transparency for senior leaders.
• • Contributed to sustainability reporting and ITSM transformation using structured analytical approaches.
Deloitte,
Senior Consultant(Program Management)
May 2021 - November 2023 (2 years and 6 months)
Munich, Germany
• • Led global transformation programs across multiple regions and functions.
• • Acted as a trusted advisor to senior stakeholders, helping shape strategy and priorities.
• • Worked closely with cross-functional teams (HR, compliance, IT, leadership) to drive adoption and change.
• • Used data, KPIs, and reporting to track progress and guide leadership decisions.