Victoria Ghies

• Maximising revenue opportunities in the areas of group reservations by driving sales leads and increasing conversions.

• Interacting frequently with Guests and customers with the intention of earning repeat and expanded business.

• Receiving and converting incoming enquiries to achieve targets and maximize revenue.

• Focusing on a consistently executed up-selling approach.

• Building strong relationships with customers to fully understand their needs. Arranging and carrying out Hotel show rounds.

• Achieving sales targets.

• Accurately forecasting future sales.

• Assumed responsibility for and maximized yield from daily arrivals for 3 properties.

• Performed all reservations correspondence checks for hotels ensuring that guest profiles are up to date and in line with corporate standards.

• Handled all Preferred Partner Website and other inquiries.

• Assisted Conference Services Manager and Group Coordinator with group reservations, rooming lists and block entry.

• Fully knowledgeable as hotel trainer for all new hires of Reservations Sales Agents, coordinating visits for new team members and ensuring a thorough and in-depth understanding of the property.

• Supported Reservations Department with overflow calls or emails when necessary.

• Onsite advocated and drove for corporate guests recognition initiatives.

• Worked with Front Office manager and Duty Management team to ensure the effective management of the room availability.

• Ensured close working relationship with Concierge team to be informed of all local events and attractions.

• Managed VIP guests as defined by direct supervisor, and to reach out in advance of stay to obtain bookings, preferences and any other

pertinent information for the stay.

• Displayed a high level of integrity and professionalism at all times in dealing with guests and employees.

• Participated proactively in meetings and helped to create new practices.

• Handled customer complaints with empathy and composure.

• Pitched ideas on how to improve performance and efficiency.

• Helped management to identify workflow issues and find solutions.

• Supervised and delegates tasks to a team of 10 people.

Assumed responsibility for and • Assumed responsibility for and maximized yield from daily arrivals for 3 properties.

• Performed all reservations correspondence checks for hotels ensuring that guest profiles are up to date and in line with corporate standards.

• Handled all Preferred Partner Website and other inquiries.

• Assisted Conference Services Manager and Group Coordinator with group reservations, rooming lists and block entry.

• Fully knowledgeable as hotel trainer for all new hires of Reservations Sales Agents, coordinating visits for new team members and ensuring a thorough and in-depth understanding of the property.

• Supported Reservations Department with overflow calls or emails when necessary.

• Onsite advocated and drove for corporate guests recognition initiatives.

• Worked with Front Office manager and Duty Management team to ensure the effective management of the room availability.

• Ensured close working relationship with Concierge team to be informed of all local events and attractions.

• Managed VIP guests as defined by direct supervisor, and to reach out in advance of stay to obtain bookings, preferences and any other

pertinent information for the stay.

• Displayed a high level of integrity and professionalism at all times in dealing with guests and employees.

• Participated proactively in meetings and helped to create new practices.

• Handled customer complaints with empathy and composure.

• Pitched ideas on how to improve performance and efficiency.

• Helped management to identify workflow issues and find solutions.

• Supervised and delegates tasks to a team of 10 people.