About Vineet
Seasoned business professional with 7 years of diverse cross functional experience in people development, operations and customer excellence. A founding member of a $2 billion dollar startup. Capitalising on market trends, working with business heads and external stakeholders to strategize and deliver customer centric practises. An empathetic, confident, coachable, curious, deep thinker that can adapt, progress and scale projects quickly.
Have the drive to be self-motivated with a hands-on approach to the delivery of key strategic objectives. Bringing the experience of working collaboratively and program managing in any fast paced environment.
Specialize in onboarding training and employee learning lifecycle to boost performance and profitability. Building world class content with primary focus on customer experience, revenue generation, protocol adherence & behaviour change.
Some achievements and capabilities include, but not limited to:
+ Professional development of operations managers by upskilling knowledge and skills
+ Determining the right training needs based on data analysis and understanding target audience
+ Re-engineering competency frameworks in alignment with business objectives
+ Ability to collaborate with content creators, subject matter experts and learning administrators to accomplish goals
+ Setting robust tracking and reporting systems in place to monitor non-adherence and provide corrective plans
+ Building and maintaining relationships with internal management as well as external partners
+ Creating and managing budget proposals for organisational learning and development
+ Evaluation and administration of LMS to facilitate blended learning solutions
Strong beliefs in Customer Focus, Integrity, Respect, Teamwork, Lifelong learning and Being Better Everyday.
English
Native or bilingual
Hindi
Fluent
Tamil
Native or bilingual
Spanish
Basic
Konkani
Conversational
Malayalam
Basic
Can work on-site
London (up to 50km), Bristol (up to 50km)
Experience
- cure.fit (cult.fit)Senior Manager Learning DevelopmentOctober 2018 - Today (7 years and 8 months)Bengaluru, Karnataka, IndiaFrom pioneering L&D for customer facing roles to leading the Academy for enabling business objectives, this journey of experiential learning has been enriching. Achieving significant milestones along the way: + Contributing towards a 4x growth in offline sales with a custom built sales performance program + Performance improvement programs to improve bottom quartile performance + Building an accredited certification program with a 9 member team + Designing training frameworks to enable learning at scale + Optimizing costs through standardized processes and blended learning solutions + Behaviour change programs to reduce escalations and promote a stronger mindset through monthly open-enrollment virtual interactive workshops on behavioural, functional and technical skills called The Delight+ series
- cure.fit (cult.fit)Business Operations & GrowthSeptember 2016 - September 2018 (2 years)Bengaluru, Karnataka, IndiaFocused on the operational excellence of 22 centres in Bangalore East region as well as the customer excellence rating for the first 6 gyms in Hyderabad city by spearheading it's setup and operations.
- cure.fit (cult.fit)Operations and Project ManagementNovember 2015 - September 2016 (10 months)Bengaluru, Karnataka, IndiaAs a founding member, ensured excellent customer rating of the first few gyms in the country by managing the daily operations, sales and supply management
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