About Viviana
A travel agent and tour operator director my job experience around the world led me to improve customers' success and their needs satisfaction.
My responsibility, empathy and attention to detail help my clients with a better understanding of the business and getting to the results.
Italian
Native or bilingual
Spanish
Fluent
English
Fluent
French
Conversational
Remote only
Primarily works remotely
Experience
- OdondoAgentE-COMMERCEOctober 2022 - Today (3 years and 7 months)Communication with customers, return, refund, complaints
- Fisheyes LtdAccount managerHOSPITALITYJanuary 2022 - Today (4 years and 5 months)Glasgow, United KingdomCustomer services, administration, sales and development strategies, translations, revenue management, statistics and analysis
- Italian Private TuitionsLanguage tutorEDUCATION AND E-LEARNINGOctober 2015 - Today (10 years and 7 months)Individual and group lessons
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Education
- EconomicsBologna University2003Economics and tourism, marketing, private and public law, finance, politics, accounting, statistics, languages, sociology and psychology
- Master Tourism ManagementUp Level Rome2007Travel agent and tour operator director, Tour leader