Description

Transformational and results-driven programme and project technology lead with 17+ years of experience delivering large-scale, multi-workstream, end-to-end IT transformations in a professional services environment. Specializes in Microsoft Dynamics 365 (CRM & ERP certified) platforms, with 10+ years and 11 projects under Agile (PMI-ACP certified), Waterfall (PRINCE2 certified), and hybrid methodologies. Proven ability to lead engagements with C-suite, workstream leads, and vendors, optimizing IT operating models and bridging business and technical needs.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

London (up to 50km)

The Law Society of Scotland
MS Dynamics Project Manager
January 2024 - December 2024 (1 year)
Role: D365 CRM project management across 10 departments in large transformation programme.

• Led 3 project initiatives including CRM, Learning Management System and Automated Testing
• Gained approval of Project Initiation Document, including budget, scope, timeline and governance
• Managed 25 stakeholders including subject matter experts, tech supplier and core project members
• Managed the Discovery & Design phase with 20+ workshops, 150+ workflows and design doc. reviews
• Provided formal weekly and monthly progress reports to SteerCo including Risk and Issue Mgt.
• Developed full business case for LMS system and led RFP for innovative testing initiative
• Daily and weekly collaboration with technology supplier to scope reqs. using Azure DevOps
• Prepared Test Strategy and Training Strategy to enable the project to fully begin implementation
Ground Control
MS Dynamics Project Manager
November 2022 - April 2023 (5 months)
Role: Provided lead D365 services on a programme across Customer Services & Sales, incl. delivery & change mgt.
• Managed 3 concurrent D365 workstreams running at different stages and with different stakeholders
• Led Customer Service & Sales workstreams to go-live; managing requirements and BAU transition
• Managed 14 project members, establishing DevOps & Jira to manage and progress their work items
• Provided weekly project briefings and updates to the project sponsor (Chief Information Officer)
• Ran daily agile stand-up and update sessions with project team, prioritising and unblocking activities
• Developed multi-phase go-live plans, considering resources, external factors & product maturity.
• Led post go-live hyper care support; analysing workflows and configured Views, Dashboards etc
Client University of Leeds – MS Dynamics 365
Project Manager
September 2021 - June 2022 (9 months)
Role Provided lead D365 digital transformation programme services on 5 greenfield projects. Agile & Waterfall
• Delivered governance presentations to Directors & Programme Manager; progress, decisions, RAID
• Developed Plan on a Page(s) following detailed investigation of multiple project workstream activities
• Ensured costs assigned to projects aligned with the £2.5m+ budget, while challenging and forecasting
• Managed work items in Azure DevOps, assigning responsibilities to resources: Architects, Bas, Devs etc
• Produced formal PMO weekly reports, presenting escalations to PMO, detailing route to Green
• Assessed RfP requirements and contract terms, onboarded suppliers and coordinated supplier staff
• Challenged functional requirements to ensure suitability while keeping to scope and budget
• Produced resource forecasts & timings; worked with multiple teams to prioritise and secure resources
• Contributed to the development & execution of the D365 operating model with senior IT executives
• Led the service transition to BAU, ensuring adherence to contracts, go live checks and governance
• Participated in agile ceremonies: stand-ups, sprint planning, backlog refinement and retrospectives