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Malt Strategy
Yannick VoitYV

Yannick Voit

Supermalter

Lead Operations Change & Innovation

€950/day
15 projects
Paris, FR
8-15 years
Project Management
PMO Stratégique
Chief of Staff
Operations Management
Customer Experience Strategy

Average response time: 1 hour

About Yannick

Seven years of experience in operations and strategy in the tech industry, I develop solutions that drive efficiency, reduce costs, and drive innovation within operations teams. I'm currently working in AI projects aimed at supporting and improving customer-facing teams.
Digital and IT Services
Consulting and Audits
E-commerce

  • English

    Native or bilingual

  • French

    Native or bilingual

  • Spanish

    Native or bilingual

  • German

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Ankorstore
    Lead Operations Change & Innovation
    March 2024 - Today (2 years and 3 months)
    Paris, France

    - Led operations strategy and innovation at Ankorstore to boost efficiency, cut costs, and improve customer satisfaction.
    - Developed and executed an AI strategy to enhance the effectiveness of customer-facing teams.
    - Managed a team focused on strategic projects, change management, process improvements, and AI initiatives to support our customers
    Digital Transformation Project Management (PMO) Growth Strategy Process Management
  • Ankorstore
    Strategy and Operation Manager
    January 2022 - March 2024 (2 years and 2 months)
    Paris, France

    - Launched new customer contact channels: phone (Aircall), chat (SF), and WhatsApp.
    - Developed case prioritization systems and workflows in SF to optimize response times.
    - Implemented a knowledge management tool with FAQs and an internal KB (MAYDAY).
    - Led product improvements to enhance the handling of 50% of customer cases.
  • Getaround
    Customer Operations Manager
    September 2019 - February 2022 (2 years and 5 months)
    Paris, France

    - Revamped the CRM (Zendesk) and managed change to improve customer contact workflows.
    - Managed forecasts and budgets for six markets supporting 150 employees.
    - Introduced a system to boost customer insights and implemented product improvements, including a knowledge base and quality program.
    - Optimized the customer contact journey.
Check out Yannick's experience

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Education

  • Bachelor's Degree, Economics, Leadership & Governance
    Universidad de Navarra
    2018
    Bachelor's Degree, Economics, Leadership & Governance
  • Master in Decision Making & Innovation
    Universidad de Alcalá
    2019
    Master in Decision Making & Innovation
Check out Yannick's education

Skill set

Agile Project Management
Digital Transformation
AI and Advanced Analytics
Business Intelligence (BI) Strategy
KPIs and Metric Definition and Monitoring
Data Visualization
Time Series Analysis and Forecasting
ERP Integration with External Systems
ERP System Customization
System Integration
Embedded software
Company Culture Management
Organizational Design
Project Management (PMO)
Product Launch Strategy
Product Strategy
Roadmapping
Business Plan Development
Growth Strategy
Lean Management
Lean Service Operations
Process Management

Categories