Ziyad Rahman

Currently manage UX research across our commercial mobile app teams to optimize the user experience and maximise business success.

•Frequent cross-function engagement with 4 product teams to develop roadmaps and the UX research needs for each

•Managing and conducting research in an agile environment according to the needs of individual product teams from exploratory, iterative to final build

•Run research informed workshops with commercial, customer experience, data and marketing stakeholders to solutionise for domains such as customer retention, product penetration and future vision

I was accountable for our relationship with clients such as Sony PlayStation and Meta. On a daily basis I ran research projects varying from exploration, a/b testing and usability for products within mobile apps, gaming consoles and websites.

•Plan, conduct, and oversee research projects with varying methodologies across the development lifecycle.

•Conduct analysis to determine meaningful qualitative and quantitative insights that drive client recommendations

•Communicate research insights to client stakeholders in digestible formats

•Continuous collaboration with client stakeholders including product managers, marketing, designers, and support team members, to define research questions and plans

•Manage large multi-market projects involving 3rd party vendors such as participant recruiters

I was accountable for Verve's relationship with clients such as Samsung, Barclays, Boots and Gartner through delivering high-quality analysis, insights and research reports in both traditional market research such as consumer behaviour and user research such as the UX of mobile apps and websites.

•Plan, conduct, and oversee research projects with varying methodologies including usability testing, interviews, field research/contextual inquiry, diary studies and surveys