Zj Herrera

• Manage and maintain applications and security devices employed by the IT Engineering and Maintenance Department - Ministry of Electricity and Water.

• Provided endpoint protection, patch management and software distribution reliably through Microsoft SCCM.

• Effective monitoring of systems and applications' health and services performance with Azure Monitor.

• Ensured 100% Helpdesk IT support to End-users of the Ministry throughout Kuwait with Manage Engine Systems.

• Supports the upgrade of Ministry's computer systems on sites.

• Escalates connectivity issues to concerned departments.

• Leads the IT department to ensure high levels of performance and availability of IT Infrastructure on Head Office, Division Offices and Site Camp offices.

• Establish, manage and maintain company's Windows-based server, secure storage systems and ERP application.

• Perform routine maintenance tasks, such as updates, backups, and security patches, to keep the servers running efficiently. Manage and maintain the company's network infrastructure, including routers, switches, firewalls, and wireless access points.

• Plan and supervise implementation and manage company's CCTV, telephone systems as well as security access and electronic time-attendance machines.

• Increased market awareness by 35% within the month of developing company's Audio/Visual Display and portfolio for corporate branding.

• Supervised third party website development team and ensure company's expectation on web application was delivered.

• Collaborate with IT service providers, and Maintenance team for manpower support on execution of IT projects.

• Resolve technical issues escalated by the IT department promptly, ensuring maximum productivity to End-Users' work.

• Manage user accounts, permissions, and access controls in Microsoft Servers and Office 365.

• Implement and enforce security measures to protect the organization's data and systems. Monitor systems for potential vulnerabilities and respond to security incidents promptly.

• Monitor, maintain physical and virtual network infrastructure and ensure proper VPN configuration for seamless connectivity Head offices and branches.

• Provides solutions to company's accounting, workshop, maintenance and medical system problems.

• Diagnose and resolve hardware and software problems reported by end users. Install, configure, and upgrade computer hardware, software, and peripherals. Collaborate with vendors to resolve complex technical issues.

• Train end-users to use computer systems, software applications, and peripherals effectively and efficiently.