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Zoe BearneZB

Average response time: 1 hour

About Zoe

Strategic and versatile communication professional with extensive experience leading internal and external communication, engagement programmes within complex public sector and not-for-profit environments, including local government, higher education, healthcare, and charitable organisations.

Core competencies:

 Strategic and analytical approaches to marketing and communications for local authority behaviour change and organisational transformation programmes.
 Created proactive and resourceful city--wide engagement initiatives for infrastructure consultations and major consultations to address inclusive growth, health and wellbeing, and a safer city, including budget changes and a 10-year City Plan.
 Adaptable, empowering, articulate approach to stakeholder and community planning and engagement for transformation, economic development, environment, and sustainable infrastructure projects for internal and external audiences.
 Proven innovative and creative solutions to communication and engagement tactics and technology, focussing on new digital, media and technology channels. Including online engagement platforms, behaviour change COM-B, chat GPT/AI, PR & Media Monitoring Platform, meta, content and email management systems.
 Approachable, motivational, and inspirational leader of colleagues at all levels including marketing, communications, and engagement professionals. Encouraging professional development and best practice.
 Purposeful and critical thinker on crisis communications and engagement. Collaborating successfully with multi partner organisations and proficient in reputational risk management.

A proven leader in managing cross-functional teams and collaborating with senior executives to align communication efforts with business goals.
  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Southampton City Council,
    Communication and Engagement Manager
    January 2018 - Today (8 years and 5 months)
    Southampton, UK
    Managing strategic communications and engagement activity across key council services and city-wide programmes. Leading a team of 8 communication and stakeholder officers, shaping public understanding of council initiatives, including complex transformation programmes, economic development growth plans, environment and sustainable infrastructure initiatives.
    • Developing and implementing the communications and engagement strategy for a council-wide transformation programme
    • Designing and delivering city-wide campaigns and engagement initiatives for major consultations to address inclusive growth, health and wellbeing, and a safer city, including budget changes and the 10-year City Plan.
    • Mentoring and leading the communications team effectively, encouraging professional development and best practice.
    • Managing stakeholder planning and engagement for transformation, economic development, environment and sustainable infrastructure projects (journalists, council leaders, elected members, public transport operators, highways and engineering organisations, and local authorities).
    • Managing brands and reputation of public figures, providing professional advice and support to internal and external stakeholders are kept informed with the progress of communication and engagement projects.
    • Using innovative, cost-effective tactics in communication and engagement, focussing on new digital, media and technology channels.
  • Hampshire County Council,
    Marketing and Communication Officer
    January 2014 - January 2018 (4 years)
    Winchester SO21, UK
    Developed and delivered public-facing and digital marketing and behaviour change campaigns, with budgets from £10k to £150k, supporting transport and public health initiatives across the county.
    • Utilised socio-demographic profiling, market research, and data analysis to target marketing activities, optimising their impact.
    • Created content for digital communication including social media, website and email bulletins to drive community engagement (encouraging Hampshire residents to use sustainable transport).
    • Oversaw designing and production of project-related promotional materials, such as leaflets, posters, and outdoor advertising. Created key narrative and content generation specific for each audience.
    • Developed press releases for local media, articulating behaviour change initiatives and services.
    • Responded to media enquiries and uphold proactive approach in disseminating key messages.
    • Managed social media channels, maintaining regular output and engaging in dialogue with followers and members to enhance brand presence.
    • Evaluated and adjusted marketing activities based on effectiveness, utilising continuous monitoring and data-driven insights.
    • Collaborated with the media (TV, Digital and Print) and partner organisations to maximise campaign reach and impact.
    Key
    • Delivered multi-channel marketing campaigns with budgets from £10k to £150k.
    • Behaviour change communication campaigns resulted in a 56% increase in walking intentions, 33% increase in cycling consideration, and 61% brand awareness.
    • Delivered around 20 community events to engage with residents to encourage sustainable transport use, driving behaviour change.
  • Bournemouth University,
    Interim Marketing & Communications Officer
    January 2013 - January 2014 (1 year)
    Bournemouth, UK
    Managed marketing and communications for the Media School, enhancing student recruitment and brand visibility. Managed and mentored a marketing executive.
    • Delivered a comprehensive marketing plan aligned with university and department priorities.
    • Directed planning and execution of various marketing projects and campaigns within established timelines and budgets.

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Education

  • Behaviour Change Interventions: Introductory Principles and Practice, Future Learn
    Behaviour Change Interventions: Introductory Principles and Practice, Future Learn
  • Diploma in Marketing Communications
    Cambridge Marketing College
    Diploma in Marketing Communications

Skill set

Categories