About Zoy
English
Native or bilingual
Experience
- Jacobs Engineering LtdStrategy and Transformation Consultant (Operational Effectiveness)February 2022 - Today (4 years and 4 months)Manchester, UK• ●Led benefit ownership mapping workshops with 15+ business case teams and stakeholders, resulting in a revised benefits register and refreshed profiles that enhanced alignment and drove £5M+ in future benefit realisation.• ●Managed monthly financial forecasting reports for 20+ senior stakeholders by coordinating with cost control teams and performing quantitative analysis and benchmarking activities.• ● Conducted stakeholder interviews (~10 participants) to translate corporate strategy into program KPIs, built a comprehensive KPI database, and presented recommendations on defining and tracking metrics.• ●Built Power BI/Excel dashboards to monitor KPIs across £10M+ revenue streams, improving data visibility and strategic reporting.• ● Managed the project's RAID log and overall risk profile, ensuring timely reporting on mitigation strategies and issue resolution.• ●Enhanced PMO governance for a client by defining roles and responsibilities within governance forums, resulting in improved decision-making and program control.• ● Conducted post-implementation reviews and lessons-learned sessions, improving phase-two delivery timelines by 20% and accelerating successful programme execution.• ● Created a cross-programme critical path delivery plan, aligning workstreams and tracking interdependencies to ensure timely and coordinated output delivery.• ●Presented strategic insights and recommendations to senior stakeholders, influencing executive-level decision-making and enhancing strategic alignment.Key• ●Led business process mapping risk form management, producing boosted by 25%• ● Spearheaded the development of a new strategic framework to measure programme outcomes, collaborating with subject matter experts and business case teams to produce a governance-ready proposal.
- BT GroupTransformation Delivery SpecialistAugust 2019 - December 2021 (2 years and 4 months)London, UK• ● Conducted vendor sourcing for a new agile project management tool, engaging US-based providers and successfully deploying the solution across project teams to replace a legacy platform, enhancing delivery efficiency.• ● Analysed programme performance data to identify underperforming areas and presented actionable recommendations to leadership on OpEx/CapEx allocation and operational interventions.• ● Developed a forecasting model that improved revenue predictability by 20%, enabling more accurate budgeting and strategic planning.• ● Delivered monthly P&L reviews to executive leadership, translating complex financial data into clear, actionable business insights.• ● Strengthened the Business Transformation Performance team of 15 by implementing 3 new internal systems and gathering both internal and external strategic insights.• ● Managed 5 cross-functional SCRUM teams across geographies, including teams in India, using JIRA to coordinate agile ceremonies and ensure on-time delivery of project milestones.• ● Built and sustained strong working relationships with senior stakeholders across Finance, HR, Technology, and 4 Business Units, improving alignment on strategic initiatives, data migration, and customer satisfaction.• ● Led the evaluation and implementation of an IT solution that improved process efficiency in programme tracking by 65%.• ● Conducted in-depth data analysis to support business case development and resource allocation, resulting in a 25% improvement in benefits reporting.
- CapitaJunior IT Project ManagerSeptember 2018 - April 2019 (7 months)Reading, UK• ● Improved project transparency by 20% through effective analysis of high-level status data and enhanced reporting to board members.• ● Mitigated key risks and dependencies during business process reengineering initiatives, contributing to smoother project delivery.• ● Built and maintained strong vendor relationships with third-party consultancies including Salesforce, SAP, Azure, and other SaaS product vendors to support system integration and project execution.
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Education
- M.Sc.Nottingham Trent University2019M.Sc.
- B.Sc.2014B.Sc.